Terms of service

Overview

Welcome to Suite Physique. These Terms of Service (“Terms”) explain how our website and online store operate, and outline your rights and responsibilities when using our services, features, tools, products, and content (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy [LINK]. If you do not agree, you should not use the Services.

1. Access and Account

To use the Services, you must be at least the age of majority in your place of residence. If you allow a minor to use the Services on a device you own or manage, you are responsible for their activity.

You may be asked to provide information such as your name, email address, billing details, and shipping information. You confirm that all information you provide is accurate and that you have the right to provide it.

You are responsible for keeping your account details secure and for all activity under your account. You may not transfer or assign your account to anyone else.

2. Our Products

We aim to present our products accurately. However, colours and appearance may vary depending on your device and display settings.

We do not guarantee that any product will meet your expectations or appear exactly as shown online. Product descriptions, pricing, and availability may change at any time without notice. We may limit quantities or discontinue products at our discretion.

3. Orders

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. An order is accepted once payment has been processed and we send you an order confirmation.

Please review your order carefully before submitting. We may not be able to cancel or amend orders once accepted. If we decline or cancel an order, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Refund Policy [LINK].

You confirm that your purchases are for personal use only and not for resale or export.

4. Prices and Billing

Prices may change without notice. The price charged will be the price displayed at checkout at the time of purchase. Unless stated otherwise, prices exclude taxes, shipping, and any applicable duties.

You agree to provide accurate and up‑to‑date payment information. By completing a purchase, you confirm that: the payment details you provide are valid; you are authorised to use the payment method; your payment provider will honour the charges; and you will pay all applicable fees.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once an order is handed to the carrier, risk of loss passes to you.

6. Intellectual Property

All content on the Services — including text, images, graphics, logos, trademarks, and design — is owned by Suite Physique or our licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non‑commercial purposes only. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Services without our written permission.

Suite Physique’s names, logos, and branding are trademarks of Suite Physique. Shopify’s trademarks belong to Shopify. Other trademarks belong to their respective owners.

7. Optional Tools

We may provide access to third‑party tools that we do not control. These tools are provided “as is” and “as available,” without warranties or endorsements. Your use of any third‑party tools is at your own risk.

8. Third‑Party Links

The Services may contain links to third‑party websites or content. We are not responsible for examining or evaluating third‑party materials and are not liable for any harm or damages arising from your use of them.

Please review third‑party policies before engaging in any transactions.

9. Relationship with Shopify

Suite Physique is powered by Shopify, which enables us to provide the Services. However, all purchases made through our store are transactions between you and Suite Physique. Shopify is not responsible for any aspect of these transactions.

10. Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy [LINK]. Shopify also processes certain information in accordance with their Privacy Policy.

11. Feedback

If you submit feedback, ideas, reviews, or suggestions (“Feedback”), you grant us a worldwide, royalty‑free licence to use, modify, publish, and display that Feedback for any purpose. You confirm that you own the rights to the Feedback and that it does not infringe the rights of others.

12. Errors and Information Accuracy

Occasionally, information on the Services may contain errors or omissions relating to product descriptions, pricing, promotions, or availability. We may correct or update information at any time without notice.

13. Prohibited Uses

You may use the Services only for lawful purposes. You must not violate laws, infringe rights, upload harmful content, attempt to bypass security measures, or use automated tools to scrape or extract data.

We may suspend or terminate your access if you violate these Terms.

14. Agents

If you use automated tools (“Agents”) to interact with the Services, the Agent must identify itself and comply with the requirements in this section. Agents must not mimic human behaviour or bypass security measures.

15. Termination

We may suspend or terminate your access to the Services at any time. You remain responsible for any charges incurred before termination. Certain sections of these Terms will continue to apply after termination.

16. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available.” Nothing in this section affects your statutory rights under UK consumer law.

17. Limitation of Liability

To the fullest extent permitted by law, Suite Physique will not be liable for indirect or consequential damages. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

18. Indemnification

You agree to indemnify and hold harmless Suite Physique and Shopify from claims arising out of your breach of these Terms or misuse of the Services.

19. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

20. Entire Agreement

These Terms, together with our policies, form the entire agreement between you and Suite Physique.

21. Assignment

You may not transfer your rights under these Terms without our written consent. We may assign our rights at any time.

22. Governing Law

These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

23. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated in accordance with applicable law. Your continued use of the Services constitutes acceptance of the updated Terms.